Wednesday, 16 July 2008
Italian food is said to be healthy from a 'natural' point of view. All food is cooked fresh and contains wonderful flavours.
When I go out locally and I dont mind indulging in a few pasta carbs then I go to zizzi's. Now even though this is a chain the food is cooked fresh and is great for a special treat.
Our first visit to Zizzis was not a great one,we had just moved into the area and were starving after a hard day of moving boxes. We had our meals and half way through my mum found a piece of a plate in her food? I think that was enough to put us all off our meals.
The second time we visited we waited over an hour and a half for our food. When we got our mains it was the wrong order so after another 20 minutes we received our order BUT it was cold. The waitress acting very stroppy to us and we had a really bad meal yet again, so we wrote a letter of complaint to the manager.
He was most apologetic and kindly offered us a free 3 course meal and bottle of wine if we came back. We took this offer up (I mean who wouldn't) I have to say the meal was perfect, its a shame that we had to complain to get such great service. We were so impressed although the meal was free we left a £20 tip.
I think this went down well as now everytime we go in there they remember us and we get free desserts or coffees. My question is should we have to complain or moan to receive a great meal now a days. This has happened to us several times but we have been too polite to complain.
If we were in Italy the Italians would not serve food unless it was floorless.
In the states if we complained they encourage it as they want to serve great food to earn bigger tips.
So is it a British thing? Are we too scared to complain?